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Services
 
   
Break-Fix Services
   
 
FLM (First Line Maintenance)
Replacing a complicated network of multiple service providers will reduce the administration costs and deliver better service at a one stop shop. Diebold’s Managed service lets you stay focused on providing quality services to your customers and not on counting service calls for your ATMs.  With this plan, ATM first-line support which includes consumable replenishment will be centered on providing quality service at a quality price.
 
 
Second Line Maintenance (SLM)

Diebold has an efficient after-sales service infrastructure which supports 9000+ ATMs for the banking industry. Diebold is staffed throughout India to meet your demanding uptime expectations with excellent response time. Diebold’s call monitoring system is proven to be one of the best in the industry and is a key to our operational control. The critical ATMs are hot listed and rendered timely preventive maintenance to ensure smooth functioning.

We have a world class training centre in Chennai to ensure that service engineers are always updated on the changing needs, technology & products. They are often sent to Canton, Ohio headquarters for further training and development. Vice-versa, their counterparts in Canton frequently visit to impart training and disburse white papers to update and improve their skills.