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About Us
Who We Are

Worldwide Operations

ATM Business

Global Delivery Center

Manufacturing Plant

Software Development Services

People Management

As one of the very few companies to reach 150 years of age, we have lot to look back on and remember Diebold which has brought together a combination of innovation, expertise and quality service to become a global leader in providing high-Tech integrated self-service ATM solutions and electronic security solutions to global customers. Diebold has remained committed to delivering the most innovative solutions to the world.


Diebold has its operations in more than 90+ countries across the globe. Diebold Global IT team supports Diebold global operations by implementing and supporting different business critical applications and tools.


Diebold Software Services Pvt. Ltd. operates two divisions namely  the India Development Centre (IDC) located at Mumbai and Global Delivery Center (GDC) located at Hyderabad.


Global Delivery Center (GDC) cater to needs of delivering IT Services, Financial Shared Services, Next Gen Solutions and other product software development activities for Diebold Global operations.


Currently four verticals are operating from GDC facility.
  Information Technology Application Center (ITAC)
  Global Business Services (GBS)
  India Development Center (IDC)
  Professional Services (PS)

GDC Culture & Environment
  We've created a friendly, fun and collaborative work environment that encourages camaraderie and rewards people who give their best. From fresher’s to experienced professionals, we're committed to developing strong leaders across all levels and add value to the organizational growth.

Brief information of each vertical:
ITAC – A True Global IT team in action

  ITAC has been operational from November 2006. ITAC, an extension to Diebold’s Global IT organization and complement’s the efforts of Global IT in Implementing and supporting Oracle E-Business suite applications across the globe. ITAC is considered as Oracle Center Of Excellence (COE). ITAC has been evolved and been involved in design and development of applications using the latest technologies and tools like ODI, SOA, Sharepoint & BI Apps. Today we are over 80+ associates located in Hyderabad Hitec City. It’s the biggest Global IT centre outside of our headquarters in North Canton, USA in terms of number of applications being worked on and number of associates.
Our associates get exposure across all the phases of the ERP applications and tools implementation lifecycle: business requirements analysis, architecture, design, development, quality engineering, enhancements and support. We continuously enhance skills of the associates through appropriate technical and functional trainings imparted through internal class room sessions, on job training, and external means. Post training, our associates can take up roles in areas of ERP functional Analyst, developer, System/database Administrator, Architect, testing, support, change management, release management and Project management etc.

ITAC provides:

Opportunity to implement and support most complex Oracle Applications ERP global single instance with more than 130+ functional modules. Will have an opportunity to work on Oracle Applications versions of 11i and R12.
Opportunity to understand the Diebold global business processes and challenges of implementation/Roll-out of the same in Oracle Applications ERP with minimum customizations to meet local business/statutory requirements
An environment that encourages and rewards technology innovation and creativity
Technical and functional training in the areas of Oracle ERP 11i, R12. Oracle middleware ODI, SOA/BPEL. Business Intelligence APPS and OBIEE. Collaborative tools like Share Point. Reporting tools like Optio and Clear Orbit
Short-term opportunities at Diebold corporate office Canton, USA. Also there will be short term global travel opportunities for implementation/roll-outs

Global Business Services (GBS) – Building the Centre of Excellence
  GBS operationalized in May 2012 to evolve and drive Business benefits on operational excellence, process standardization and inhibit cross functional synergies of all the Diebold regions at the global center. The culture of Global Shared Services has changed from traditional consolidation of transactional processes to providing higher value chain to the Business & Finance processes like performance reporting & business analysis.
  The GBS service delivery model provides platform to bring about Best in Class processes by managing the processes at the Global center. This enables streamlining the processes, embedding the process controls, reducing & eliminating non value added & manual activities by leveraging the technology.

Global Technology – India Development Center
  Diebold Product Development centers have presence across two locations in India; Mumbai and Hyderabad.
  Diebold IDC works on complex technology challenges which directly drive Diebold business. These include building software and services that support financial self-service across the world as well as core development in the space of payments, cloud, mobile and BigData products.
  We are proud to have some of the finest engineering talent, Product Visionaries and Strong Leaders with proven experience. Diebold IDC offers opportunities where you can dive right in, make an impact and work with smart people on challenging problems that affect millions of people.
  Our engineers tackle some of the most complex challenges in large-scale distributed computing. Software development engineers, test engineers and architects work in small teams company-wide to contribute to the software led services vision.

  “Mobile devices are driving user experience expectations in all facets of commerce. It
  was only a matter of time before the familiar multi-touch interface style made its way to
                                          the ATM,”

  “With the burgeoning buying power of the Millennial generation, Diebold envisions this
  technology will further influence user experiences at the ATM.”
Diebold Software Services Pvt. Ltd.

Innovation Delivered - Showcased At International Consumer Electronics Show
  Diebold is developing a new ATM experience where consumers can conduct secure, card-less transactions through integration with mobile devices via the cloud. Influenced by the expectations of the technology savvy Millennial generation, the ATM features a new user interface with touch gestures, such as flick and drag. This innovative ATM experience was presented at 2013 International Consumer Electronics Show (CES) in Las Vegas.

Professional Services (PS)
Professional Services India started its operation as part of GDC in May 2012 with an Intention to provide Professional Engineering services for EMEA Region (Europe, Middle East & Africa) working with different countries with respect to development, testing & support activities of various Banking Clients.
Currently PS India deals projects in Belgium, Italy, France, Kazakhstan, Poland, Turkey, and South Africa, handling banking applications running with different technologies like Java,. Net , Microsoft Business Intelligence Tools etc.,

                                                    Vertical Highlights
  We have a Java team to develop & upgrade robust, scalable technology platforms using java for banking applications by providing flexibility in customizing for new banks/clients by implementing their schema and local market constraints, using frameworks such as Maven, AKKA, GWT/Google juice and build products to allow easy customizations while employing for new banks/entities We have vast experience on various technologies and flexible in adapting to different global conditions. We create designs for new implementations from existing products in new technological platforms in modular way which can be easily extensible for new customers thus making them as products which can be deployable with customizable schema rules specific to customer.

Data warehousing
  We have a team to support Monitoring of ATM’s & Cash Management services to EMEA Data Center in Poland, known as Integrated Services Team who are responsible for all the development activities for Report portal to get Real time status of ATM’s, which is being used by all BANKS of EMEA for Monitoring and Cash management services, ATM availability, Transactions offered by Diebold and also Interacts with Clients in case of issues, we provide complete Offshore development from Hyderabad.

XFS Vertical
  We have a testing team to support clients in France, Belgium, Italy, South Africa & Turkey for creating application test platform & help Professional Software Service teams to streamline the testing process, test Planning, test Design & test effort estimation and also understand the required architecture, environment set-up and prepare hardware and software requirement for the Test Environment.